Legal
Refund policy
Founder Access memberships are sold by Fruitful Light, a Utah C corporation. Payments are processed by Stripe.
14-day cooling-off period
You may cancel a Founder Access membership and receive a full refund within 14 days of purchase, for any reason, by emailing us. Refunds go back to the card used for the original payment and usually appear within 5–10 business days.
After 14 days
Memberships are non-refundable after the cooling-off period, with one exception: if a benefit listed for your tier is never delivered, that is refundable. The sections below say exactly what that means for the benefits most likely to be affected.
If the band never arrives
The wearable is in development. The Hardware Founder tier buys early access to a hardware beta when one exists; it is not a pre-order and carries no delivery date.
If no hardware beta is available to Founders within 24 months of your purchase, we will refund $250 — the difference between the Hardware Founder tier and the App Founder tier — on request. You keep every other benefit of your tier, including anything you have already used.
What “lifetime access” means
Lifetime access covers the Founder edition of the Fruitful Light app, and it means for as long as Fruitful Light offers that product. It is not tied to your lifetime, and it is not a promise that any particular product runs forever.
If we ever retire a product covered by lifetime access, we will give Founders at least 90 days’ written notice before it stops working, and where a replacement exists, Founders move across to it at no cost.
Merchandise and physical items
Founder merchandise ships within 60 days of purchase. If we cannot ship within that window, we will contact you with a revised date and offer you the choice of waiting or taking a full refund of your membership.
How to request a refund
Email our inbox from, or quoting, the email address used at purchase. We respond within 5 business days. You do not need to give a reason during the cooling-off period.
Last updated: 11 November 2026